Your Privacy Matters

Privacy Policy

Learn how SpikeFli Analytics Corp. collects, uses, and protects your personal information.

Effective Date: September 12th, 2024

SpikeFli Analytics Corp. ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy outlines the types of information we collect, how we use and protect it, and the rights you have regarding your personal data when using our website and services.

1. Information We Collect

We may collect the following types of information when you interact with our website, use our services, or contact us:

  • Personal Identification Information: Name, email address, phone number, company name, and job title.
  • Payment Information: Credit card or billing information (processed by secure third-party providers).
  • Technical Information: IP address, browser type, operating system, device type, and usage data through cookies and similar technologies.
  • Service Data: Information related to your company’s telecom, IT, utilities, and other expense data that we manage through our platform.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide, manage, and improve our expense management platform and related services.
  • Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical support.
  • Billing and Payments: To process transactions and manage billing information.
  • Analytics and Improvements: To understand how users interact with our website and platform to enhance user experience.
  • Marketing and Communication: To send you relevant information about our services, including newsletters, offers, and updates, only with your consent.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Third-party vendors who assist us in providing services (e.g., payment processors, IT support, cloud hosting).
  • Legal and Regulatory Requirements: If required by law or in response to valid legal requests, such as subpoenas or court orders.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, use, or disclosure. Key security measures include:

  • Data Encryption: All personal information regarding clients (e.g., manager lists, contact info) is encrypted. However, information provided by carriers (such as phone numbers, location, and cost-related data) is not encrypted but is protected through password protocols and SSL transaction security.
  • File Upload Controls: File uploads are controlled by our integrated CRM. Files cannot be uploaded without using SpikeFli Bernard, ensuring full control over access.
  • Malware Protection: We employ detection, prevention, and recovery controls to protect against malware. Authenticated users have limited capabilities to upload files, and non-authenticated users are not permitted to upload files.
  • Incident Response: In the event of a data breach, we will notify affected clients immediately upon realizing the breach.
  • Firewall Rules: Firewall rules are restricted to only required access for Admin users.
  • Public Network Security: Information passed over public networks is encrypted using SSL.

5. Jurisdiction

SpikeFli supports clients primarily in Canada and the United States. Our data centers and servers are located in the U.S. and Canada, ensuring secure and compliant handling of client information.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request access to your personal data that we hold.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data where applicable.
  • Opt-Out: Opt-out of marketing communications at any time.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to track activity on our website and collect certain information. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with the revised effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

SpikeFli Analytics Corp.
Email: info@spikefli.com
Phone: 833-571-2467
Address: PO Box 43082, Deer Valley, Calgary, AB, Canada. T2J 7A7

A Transparent Glance To Our Service

What Our Clients Say

Hear from our clients about how SpikeFli revolutionizes their operations, driving significant cost savings and enhancing efficiency. Their success stories underscore our commitment to excellence.

Emily R.

IT Director

We've seen a 30% reduction in IT costs and significantly less downtime since partnering with this service.

Michael S

Operations Manager

Our vendor expenses are finally under control. The analytics provided are invaluable! Will recommend for sure.

Anita J

CTO

Adopting this tool was a game-changer for our workflow efficiency. It's user-friendly and truly effective.

Carlos D

Procurement Specialist

This platform helped us navigate complex vendor negotiations and cut our IT spend by 25%. Highly recommend!

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